Protected load status in exceptional cases will be granted to essential services and to those consumers, who have opted for continuous use of power, on the following terms and conditions:-

 

(i) Protected load shall be sanctioned only to such consumers, who are given supply through a dedicated feeder at 11 kV and above emanating from a grid substation;

 

(ii)The consumer availing the facility of protected load shall not be subjected to scheduled power cut or load shedding imposed from time to time by the licensee; but may be subjected to any emergency load shedding as ordered by the State Load Despatch Centre (SLDC) or other competent agency;

 

(iii) During the period of scheduled power cut, the consumer with protected load status shall not exceed the sanctioned protected load;

 

(iv) If the supply has to be shut down for scheduled maintenance or repairs of the electric line or plant of the licensee, sufficient notice shall be given to the consumer with protected status and the date and time of such shut down may be decided in consultation with the consumer to minimize inconvenience if any:

 

Provided that, emergency shut downs to attend to emergency maintenance or repairs of the electric line or plant of the licensee may be done with short notice or without notice:

 

Provided further that the consumer may be given intimation regarding such emergency shut down as expeditiously as possible.

 

(v) An additional charge for protected load as specified in the tariff order or in the tariff schedule shall be recovered each month through regular billing;

 

(vi) The charges for protected load shall not count towards minimum charge, if any, for the supply;

 

(vii) Protected load status shall not be given or continued to such consumer with arrears of electricity charges due to the licensee;

 

(viii) If it is noticed by the State Load Despatch Centre (SLDC) or the licensee that a consumer with protected load status has violated any of the conditions relating to the grant of protected load status, the licensee may withdraw such status after giving notice to such consumer;

 

(ix) Supply of electricity to a consumer with protected load status shall be subject to the

force majeure conditions as per regulation 63 of the Code.